Netflix Still Silent About Feature Removal

The other day I mentioned that Netflix had redesigned it’s movie details page, updated their blog stating such, and then deleted about 180 comments on the blog post that raised concerns and questions over the redesign. A Netflix representative commented on the blog post that the comments were deleted due to a technical error.

Since that time, Netflix has made no communication at all with its customers. The comments on the post continue to swell, now up to 280, and it would seem as though no end is in site.

Several users are canceling their accounts, or putting them on hold, until Netflix issues some sort of explanation as to the removal of both the Friends and Top 10 Lists from the movie details page. I am likely going to be doing that very same thing shortly, while simultaneously calling in their customer support to voice my concerns. There are other DVD services out there to be considered, as well as local rental shops.

This is pretty infuriating. I am a die-hard Netflix fan and have been for years. I’ve converted several of my friends and family into Netflix customers. I feel as though I have been swindled by my own best friend, and they won’t even explain themselves.

Another interesting thing about this is that I haven’t seen a single blog post or news article about this change. I would’ve expected TechCrunch or some other internet news blog to pick this up as it is a pretty significant change to a pretty significant online business.